Product reviews for Maternity Center Tours

I don’t recall our tour guide’s name, but she was a retired L&D nurse.

She was kind, but I was concerned that she did not seem fully mentally present during the tour. She repeatedly forgot what she had already told us and would ask our group the same questions multiple times. She also had difficulty answering questions from the group.

I was also uncomfortable with some of the sexist comments she made. She consistently referred to doctors with male pronouns and nurses with female pronouns, and she suggested that men are not capable of picking out newborn outfits. These comments felt outdated and inappropriate.

I'm glad I was able to tour the space I'll be delivering in, but they need to have someone else run the tours.

There is never time slots to choose from to tour the new maternity wing.

A few notes from our 12/20/25 tour:

-Sandra was kind but seemed disorganized, didn't introduce herself, was confused about important details (didn't know open/closing hours), repeatedly asked the group personal questions regarding health history/C-section plans/gestational diabetes status/etc., gave inaccurate information regarding policy (stated that patients are to remain NPO even for normal labor/deliveries), did not know policy around birthing tubs or other common physiological birth preferences

-When a member of the tour passed out in the L/D room due to it being almost 80 degrees, Sandra didn't offer to move the group out of the room, turn down the heat, or support him but instead stood there quietly and kept bringing it up throughout the remainder of the tour

-Openly violated HIPAA protocol by asking us to look at a patient's board even though it had identifying info about parents, health status, preferences, and baby. Told us to just ignore the PII.

-Recommended not looking at the placenta as it's "yucky"

We left wishing Sandra had focused more on simply showing us the facilities. She would've been better of deferring some of the policy/protocol-related questions to our care team rather than trying to answer them and giving partial or incorrect information.

Sandra was our tour guide and she was very informative, funny and friendly. We enjoyed our tour!

It was a slow and stressful experience knowing how visibly sick our tour guide was. She had us pack into elevators and underwhelmingly small maternity rooms constantly while she took her mask off and touched her nose. The tour felt extra dragged out and slow because the person was sick. If you are going to be walking around a maternity ward with 7 imminocompromised very pregnant women and their partners please cancel, reschedule or get someone else. I expect more from OSU and their "high standards" and they never fail to dissapoint. Also disappointing that day of delivery there is no free valet parking? Have your babies at Riverside.